Core features

Messaging, collaboration, and an open ecosystem—built into one system

From IM and approvals to online docs and bot integrations, cover the full workflow of enterprise communication and collaboration.

Team chat

1:1 and group chat, read receipts, recall, @mentions, and full-text search—built for efficient enterprise communication.

Large groupsRead receiptsRecallFull-text search

Voice & video

HD WebRTC calls with screen sharing and noise suppression.

HDScreen shareNoise suppression

Approvals

Visual forms, conditional branches, and dashboards—real workflow automation without paper.

Visual formsConditional flowsExport

Online docs

Native OnlyOffice editing for Word/Excel/PPT. Folder management, templates, version history, share links, and permissions—all in one.

OnlyOfficeCo-editShare linksVersion history

Open platform

Telegram-like bot experience: apply tokens, configure webhooks, call REST APIs, and connect internal systems, alerts, and AI assistants.

Bot tokensWebhooksTenant isolationAdmin review

Org structure

Departments, roles, and hierarchy at scale—ready for large organizations.

AD/LDAPAuto groups

Security controls

Sensitive word filtering, watermark tracing, screenshot/forward protection, and self-destructing messages.

DLPWatermarkSelf-destruct

Calendar

Day/week/month views with reminders, deeply linked with conversations.

AvailabilityInvitesReminders

Cloud drive

Chunked uploads, previews, version history, and secure sharing—built for enterprise file workflows.

Chunk uploadPreviewVersioning

Company moments

Internal feed for updates, recognition, likes, and comments—help teams stay connected.

PostsLikesComments

Smart search

Unified search across messages, files, contacts, groups, and articles—fast and precise.

Full-textFastUnified

Online docs

Word, Excel, PPT—collaborate directly in chat

Integrated native OnlyOffice editor with creation, editing, sharing, and permission control. Open on web or mobile and collaborate via share links in conversations.

Collaborate on documents without switching tools

Create Word/Excel/PPT inside the app or import from local files. Organize with folders, start quickly from templates, auto-save edits, restore versions, and keep a complete activity trail.

Word

Plans · Notes · Reports

Excel

Budgets · Tracking · Progress

PPT

Presentations · Demos · Training

Share and collaborate externally

Generate a share link with view/edit permissions, or forward it to a chat. Admin can review access logs for compliance audits.

https://web.sochatlive.com/office-documents/doc_xxx?shareToken=st_xxx

View all features

Forward document links into chats, let members collaborate with view/edit roles, and keep every access and version change traceable.

Native Office editing

Powered by OnlyOffice Document Server with full fidelity for Word/Excel/PPT. Edit on web or mobile with auto-save.

Collaborators and permissions

Invite collaborators with view/edit access. View-only users can request edit permissions and get approvals via the message center.

Share links and forwarding

Create external links with view/edit access or forward a document card to chats. Open the editor directly from the app.

Version history and audits

Auto-create versions on save and restore with one click. Track create/rename/move/share actions with admin access logs.

Customer service

Add website support with one script or a shareable link

Choose between an embedded floating widget or a direct chat link. Start conversations from SMS, email, QR codes, or support cards, while agents reply and transfer chats inside the app.

Embedded widget

Paste a script tag into any page and visitors instantly get a floating support entry and chat window. Agents respond in the app or admin console.

<script async

src="https://cs.sochatlive.com/widget.js"

data-app-key="sk_xxxxxxxxxxxxxxxxx"

data-api-base="https://api.sochatlive.com"

></script>

Direct link entry

Use chat links in SMS, email, IM messages, or campaign QR codes. Visitors open a full-screen support window without modifying the target website. Optional HMAC signing and TTL are supported.

https://web.sochatlive.com/c/?k=sk_xxx&u=u_42&nick=Alex

Link entry docs Try online

Use the embedded widget for always-on website support, and use direct links for SMS, email, QR codes, or campaign landing pages.

Link entry for offline channels

Send support links through SMS, email, IM, or QR codes. Visitors enter a full-screen support window without changing the target website. Optional HMAC signing and TTL help prevent spoofing.

Unified service across sites

One team can serve visitors from the corporate site, store, and campaign pages, with routing and permissions configured centrally.

Real-time service in the app

Agents receive visitor chats directly on mobile or desktop, then transfer, close, annotate, and collaborate without leaving the app.

Admin dashboard for operations

Track conversation volume, response time, visitor retention, and agent workload in one place, with logs and exportable reports.

Capability map

Ready out of the box, enabled as you need

16 capabilities across communication, collaboration, and operations

Check-in· Attendance records and stats

Online docs· Word / Excel / PPT

News feed· Announcements and featured content

Favorites· Archive messages and files

Admin console· Dashboards and reports

Cross-platform· Web / Win / Mac / iOS / Android

Wallet· Balance and recharge

Global numbers· SMS in 200+ countries

End-to-end security· TLS 1.3 + AES-256

Backup and DR· Multi-region replicas

Multi-language· Auto translation in 50+ languages

SSO· AD / LDAP / SAML

Brand customization· Name / logo / theme

Push notifications· Firebase across devices

Audit logs· Trace every action

QR login· Device auth and file transfer

Open platform

Programmable access for bots and customer service

Bot APIs and customer service docs live in one open platform, so business systems, AI assistants, and website support can all connect into conversations.

Common pain point

Disconnected systems and fragmented collaboration

Approvals, alerts, CRM, and AI assistants are scattered across tools, forcing teams to jump between systems and copy-paste information.

Platform solution

A programmable entry into conversations

Use the open platform for bots to connect internal systems, AI, and automation directly into chat.

Compatible

Telegram-like bot experience

Get a token, configure webhooks, receive updates, and call REST APIs with almost no learning curve. Bots can also run via long-polling getUpdates without a public IP.

REST-style Bot API
Webhook delivery for updates
Long-polling getUpdates (v0.10.3)
Node SDK on npm / Java SDK pending Maven release

Secure

Platform review and token governance

Bot applications are reviewed by platform admins before tokens are issued. Every operation is audited, and tokens are only shown once.

Admin review console
Token shown only once / stored as hash
Revoked tokens stop working immediately
Audit logs export in one click

Reliable

Reliable async delivery with at-most-once semantics

Message persistence is decoupled from webhook delivery, with retries and signature verification. The same user message is delivered inbound at most once, even in multi-instance deployments.

Redis Stream async queue
Exponential backoff and dead-letter queue
HMAC-SHA256 signature verification
At-most-once delivery with stable update_id
Delivery success rate and P95 latency dashboards

send-message.sh

"cm"># Call the Bot API to send a text message
curl -X POST https:"cm">//www.sochatlive.com/bot/sendMessage \
  -H "Authorization: Bearer sbot_xxxxxxxxxxxxxxxxxxxx" \
  -H "Content-Type: application/json" \
  -d '{
    "chat_id": "u_8a1b...e4",
    "text": "Approved ✅ · Ticket ">#20251218-001"
  }'

The full Bot API, webhook signature flow, and SDK examples are documented on the open platform site, so you can extend this sample directly.

Go from zero to your first message in 4 steps

1
Submit an application
Fill in the bot name and use case in the developer console, then wait for admin review.
2
Get the bot token
Once approved, the token is shown only once and the platform stores only its hash.
3
Configure the webhook
Provide an HTTPS endpoint for updates. The platform signs requests and retries while keeping the same update_id for idempotency.
4
Call the Bot API
Send messages into enterprise chats, handle callbacks, and drive business workflows.

Review the API docs first to confirm auth and callback flows, then apply for a bot and wire it into your system.

Bot capabilities built on the open platform

AI

AI assistants

LLM-powered support, message summaries, and knowledge base Q&A

RPA

Automation workflows

Visual orchestration for message triggers, schedules, and cross-system sync

DevOps

Ops alert bots

Push Prometheus, Grafana, and Sentry alerts directly into conversations

BI

Analytics dashboards

Publish KPI boards and scheduled reports back into chat automatically

Custom

Custom bot development

Private protocol integrations, complex workflows, industry templates, and SDKs

Typical scenarios

AI support Ops alerts CRM / ERP notices Approval integrations CI/CD feedback Daily / weekly reports Attendance reminders Dashboard pushes

Enterprise-grade assurance

Architecture, deployment, and compliance for demanding industries

A highly available architecture validated at scale, built to meet compliance and supervision needs in finance, government, healthcare, and other regulated sectors.

Common pain point

Data security exposure

Public cloud IM stores data on third-party infrastructure, making core information harder to control and audit.

Platform solution

100% data control

Private deployment keeps data on your own infrastructure and eliminates leakage risks at the source.

Common pain point

Difficult compliance audits

Messages can be deleted or recalled without complete records, making regulatory retention requirements hard to satisfy.

Platform solution

Full traceability

Keep permanent communication records, review every action, and export audit reports with one click.

High-availability metrics

100k+

Concurrent users

100k online in a distributed single cluster

99.9%

Availability

Hot standby with automatic failover

<100ms

Message latency

Real-time delivery with network optimization

∞

Elastic scaling

Scale horizontally with smooth capacity expansion

Three deployment options

Recommended

Private deployment

Deploy fully on your own infrastructure with complete data ownership

Intranet / dedicated network / private cloud
Full data localization
Custom development support
Dedicated technical support
Perpetual license without annual fees

Best for: finance, government, healthcare, and large enterprises

Dedicated cloud

A dedicated cloud instance that combines cloud convenience with data isolation

Dedicated server instances
Physical data isolation
Elastic scaling
Managed operations

Best for: mid-sized teams and fast launches

SaaS standard

Out of the box and ready to use after signup

Instant onboarding
Usage-based billing
Automatic upgrades
24/7 support

Best for: SMBs and startup teams

Compliance capabilities for finance, government, and healthcare

Data security

TLS 1.3 in transit
AES-256 at rest
Private deployment keeps data inside your organization

Audit traceability

Full message traceability
Complete operation logs
One-click compliance report export

Permission controls

Fine-grained role permissions
Step-up verification for sensitive actions
Optional screenshot and forwarding protection

Compliance readiness

Architecture aligned with MLPS Level 3
Trusted domestic stack support
GDPR-ready operations

Built for mainstream industries

Finance

Government

Healthcare

Manufacturing

Education

Enterprise

Start secure enterprise communication

Book a product demo for a tailored rollout plan, or sign up now and launch your own enterprise IM in minutes.

Telegram: @wanrou8888

SoChat.现代化即时通讯系统

Messaging, collaboration, and an open ecosystem—built into one system

Team chat

Voice & video

Approvals

Online docs

Open platform

Org structure

Security controls

Calendar

Cloud drive

Company moments

Smart search

Word, Excel, PPT—collaborate directly in chat

Collaborate on documents without switching tools

Share and collaborate externally

Native Office editing

Collaborators and permissions

Share links and forwarding

Version history and audits

Add website support with one script or a shareable link

Embedded widget

Direct link entry

Link entry for offline channels

Unified service across sites

Real-time service in the app

Admin dashboard for operations

Ready out of the box, enabled as you need

Programmable access for bots and customer service

Disconnected systems and fragmented collaboration

A programmable entry into conversations

Telegram-like bot experience

Platform review and token governance

Reliable async delivery with at-most-once semantics

Go from zero to your first message in 4 steps

Bot capabilities built on the open platform

AI assistants

Automation workflows

Ops alert bots

Analytics dashboards

Custom bot development

Architecture, deployment, and compliance for demanding industries

Data security exposure

100% data control

Difficult compliance audits

Full traceability

High-availability metrics

Concurrent users

Availability

Message latency

Elastic scaling

Three deployment options

Private deployment

Dedicated cloud

SaaS standard

Compliance capabilities for finance, government, and healthcare

Data security

Audit traceability

Permission controls

Compliance readiness

Built for mainstream industries

Start secure enterprise communication